PAY@KL

Very bad application. I recently had incredibly disappointing experience with the Pay@KL app that I feel complelled to share, hoping it might save others. I used this stupid app to pay my summonses for 2 diffrent cars, each with a fee of RM15. But this app only acknowledged the payment for one car, while the other was marked as unpaid, despite the fact that the charges for both had been deducted from my bank account. now my summon escalated frm 15 to RM200 due to this flawed app.

Been trying to log into my account and it keeps showing that my Gmail/password is wrong and when I tried to reset the password using my I/C number and Gmail, it said "Action Failed" multiple times. I'm giving up using this apps. Why not KL just registered their regions under Flexi Parking, it's so much easier using Flexi Parking than this apps. Jeez

1. No proper UAT done on phones before launching. Pls do research/learn fr others eg TNB apps etc to be more user friendly. 2. Can't see when we type as the page is blocked by keypad. 3. Can't register ac number(s) for future reference/retrieval. Need to type every time in order to check. 4. Extremely slow response time and page went blank when waiting. 5. Can't change DBKL billing info eg corresponds address etc. 6. Black wordings/amounts on red background is difficult to read.